There is much confusion around the roles of care coordinators and patient advocates, and we often get asked to explain the difference. In this post, we will discuss care coordinators and advocates and their distinct but complementary roles in improving patient outcomes and experiences. Care coordinators, also known as care managers or case managers, serve as liaisons between patients, healthcare providers, and sometimes insurance companies to facilitate care. Their primary focus is on organizing and managing the various aspects of a patient’s care journey. Key responsibilities of care coordinators include: Developing individualized care plans Appointment setting – scheduling tests, treatments, and supportive services Facilitating communication and information exchange among members of the healthcare team providing regular updates to patients and their families regarding care plans, progress, and resources Advocates, on the other hand, serve as dedicated allies and champions for patients, advocating for their rights, preferences, and needs within the healthcare system. Unlike care coordinators, advocates may not be directly involved in managing or coordinating care, but rather focus on empowering patients to navigate complex healthcare environments and make informed decisions.Key responsibilities of advocates include: Empowering patients to voice their concerns, preferences, and goals Providing information, guidance, and support to
